Intensive Case Management (ICM)
About ICM
Our ICM program provides comprehensive, long-term support to youth (aged 16-29) and adults experiencing severe and persistent mental health challenges. Many of our clients experience substance-use health challenges, poverty, food insecurity, housing instability, and other health concerns in addition to their mental health diagnosis.
Our dedicated team of Community Support Workers collaborate with clients to develop goals and a plan for these individuals with the intent of eventually transitioning out of mental health services. Approximately 1,100 clients receive case management services through the Mental Health Support Services Collaborative (MHCSS).
ICM Philosophy
Client-Centred
Holistic
Family-Focused
Tailor-Made
ICM Funding
Our ICM program is made possible thanks to generous funding from Ontario Health East.
Accessing ICM
To apply for Intensive Case Management services from Upstream Ottawa, or any other MHCSS partner agency in Ottawa, an application form must be submitted to MHCSS via the Canadian Mental Health Association - Ottawa Branch.
For more information about this centralized access portal, please contact:
Canadian Mental Health Association - Ottawa Branch, Intake and Assessment Worker
301-311 McArthur Ave. Ottawa, ON K1L 8M3
T: (613) 737-7791 F: (613) 737-7644
Note:
Upstream Ottawa only accepts referrals from the MHCSS central access portal, as indicated above, and are unable to take referrals directly from the public. If you have any questions regarding our programs and services please contact us.
